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The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.
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Must maintain strict confidentiality and present a positive, professional demeanor and image at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Provide excellent customer service for all internal and external customers of the operations at all times. Practice Saganing Hospitality Rules with every internal and external guest.Īssist in maintaining a pleasant environment by removing and disposing of trash, cleaning up clutter and keeping work area organized.

Understand and enforce the alcohol policy.Ĭomplete opening and closing side work in a thorough manner. Remain professional and honest in dealing with guests and fellow team members.Įffectively, efficiently, and accurately follow documented procedures for cash handling, transaction reconciliation, Saganing banking practices, inventory protection, Point of Sale (POS) operations, and sales transactions throughout the guest experience process. Work in an efficient, timely and organized manner. Serve food and beverage products in an efficient and professional manner. Set up, stock, clean, maintain, and break down work area for each shift. Identify bar needs and communicate to supervisor set up, stock, clean, maintain, and break down work area. Identify product, mix and serve alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures. Mix ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks. Take beverage orders from serving team members or directly from guests. Handle all payment transactions accurately and timely.Ĭheck identification of guests to verify age requirements for the purchase of alcohol.Ĭlean glasses, utensils, and bar equipment. Prepare, deliver and refill drink orders, and respond to guest questions and requests.

Students can retake the course only one additional time, if they don’t pass the second time they will be required to purchase another course.Under the supervision of the Saganing Food & Beverage Supervisor, provide guests of the Saganing Eagles Landing Casino and Hotel have a world class standard of excellence experience, while following all alcohol service standards, policies and procedures set by Saganing. To receive a passing grade students will need to score 90% on the final exam.
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Note: this course is an intense course with full evaluations that will prepare students for a bartender position in the bar industry. The start date for the next course is January 23rd, 2021.
